The Picker Institute has produced a practical toolkit for gathering, understanding and using patient feedback to bring about improvements to healthcare services. The guide is based on what patients say is important, and what healthcare staff tell us works. Visit their website to download the publication www.pickereurope.org/usingpatientfeedback

To view more examples of good practice in using patient feedback to bring about improvements visit the Good Practice Database www.pickereurope.org/goodpractice/